Terms of service

At Studio To/Be, we’re a small business with a big heart. We’re here to support your wellbeing — but we can only do that if we look after ourselves too!
Please take a moment to read through these Terms of Service before making a booking. If you’re unsure about anything, just reach out — we’re always happy to chat and help.

We’ll always do our best to offer classes at times that suit you. However, sometimes they might not line up perfectly with your schedule. If that's the case, please contact us — we'll see what we can do.

Cancellation Policy

Group Classes
You can cancel or reschedule your group class up to 48 hours before the start time.
If you cancel within 48 hours or do not attend, the full class fee will still be charged.

Private Group Sessions, 1-1s, and Balance Program
If you need to cancel or reschedule a private group class, 1-1, or Balance Program, please email us at info@studio-to-be.com as soon as possible.
Cancellations within 48 hours or no-shows will be charged in full.

If you decide to terminate your Balance Program:

  • If you cancel before reaching halfway through your agreed timeframe, you will be eligible for a 50% refund on the remaining value.

  • If you cancel after reaching halfway through your agreed timeframe, the full fee still applies and no refund will be issued.

Each Balance Program is different, so please also refer to your program documentation for specific details.
If you’re finding the program difficult or your circumstances change, please speak with Charlotte or email us — we’ll always do our best to support you.

Payments & Refunds

All bookings must be paid for in advance through our online system. We use ClassFit.
Payments are refundable unless otherwise stated in the Cancellation Policy.

If Studio To/Be needs to cancel a class or service for any reason, we will offer you the choice of a rescheduled session or a full refund.

Participation & Health Requirements

Your safety and wellbeing are our top priorities.
Before joining your first class (whether Pilates or Stretch & Flexibility), you must complete a Health Screening Form. This helps us tailor sessions to your needs.

The form will be emailed to you after booking and must be completed and submitted at least 48 hours before your class.
If we don’t receive your form in time, we may not be able to allow you to participate — although we'll always do our best to accommodate where possible.

If you have any existing injuries or medical conditions, we strongly recommend seeking advice from a healthcare professional before participating.
In some cases, we may require written confirmation from your doctor or specialist before you can join.

Liability

By participating in any class, session, or service with Studio To/Be, you acknowledge that exercise carries inherent risks.
You agree to take full responsibility for your own health and wellbeing during and after participation.

Studio To/Be and its instructors cannot accept liability for any injury, illness, damage, or loss sustained during or after classes or services, except where directly caused by negligence.

Always listen to your body, work within your limits, and seek professional advice where needed.

Changes To Service

We reserve the right to make changes to our class schedules, services, or instructors when necessary.
We will always give as much notice as possible and aim to offer suitable alternatives if changes affect your booking.

Right To Refuse Service

We are committed to creating a safe, supportive, and inclusive environment.
Studio To/Be reserves the right to refuse entry or remove any participant whose behavior is disruptive, inappropriate, or could put themselves or others at risk.

Privacy

We take your privacy seriously.
Any personal information you provide, including health information, will be handled with care, stored securely, and only used for the purpose of delivering our services.

We will never share your information without your permission, except where required by law.

Minors Policy

Participants under the age of 18 must have written consent from a parent or legal guardian to join any class, session, or program.
Parents or guardians may also be required to complete the Health Screening Form on behalf of the minor.

Force Majeure

Sometimes life throws the unexpected our way.
Studio To/Be shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, government restrictions, or public health emergencies.

Governing Law

These Terms of Service are governed by the laws of England and Wales.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.